Terms & Conditions

1. Agreement Overview

By booking travel planning, advisory or booking services with Journeys Down Under Pty Ltd (“Journeys Down Under”, “we”, “us”, “our”), you agree to be bound by these Terms & Conditions.
These terms apply to you and to all travellers included in your booking (“you”, “your”).
Journeys Down Under operates as a bespoke travel planner and booking agent.
Where authorised, we arrange travel services on your behalf with independent thirdparty suppliers. All bookings are made directly between you and the relevant supplier.
Journeys Down Under does not own, manage or operate accommodation, transport, tours, activities or other services included in your itinerary.

2. Privacy & Personal Information

By engaging our services or using our website, you consent to the collection, use and storage of personal information required to arrange your travel.
All personal data is handled in accordance with Australian privacy legislation and our Privacy Policy.

3. Group Travel

A booking involving eight (8) or more travellers is considered a group booking.
Group itineraries may be subject to additional or alternative conditions, which will be advised at the time of quotation and will override these Terms where applicable.

4. Pricing, Quotes & Currency

All prices are quoted in Australian Dollars (AUD) unless otherwise stated and may include GST where applicable. Prices provided in proposals or draft itineraries are indicative only and subject to availability, supplier confirmation and change until paid and confirmed. If payment is made in another currency, conversion will be processed through our secure payment provider Stripe Payments Australia Pty Ltd or its authorised partners. Exchange rates may fluctuate until payment is completed.

5. Payments, Fees & Accepted Methods

Payments are processed securely via Stripe, using credit or debit cards and other available payment methods. Journeys Down Under does not apply a credit card surcharge. However, a payment processing fee of up to 3.75% may apply, depending on the payment method selected. Any applicable fee will be clearly displayed before payment is finalised.

6. Deposits & Booking Confirmation

Standard Deposit
To confirm a booking, a non-refundable deposit of 20% of the total itinerary value is required, unless otherwise stated in writing.
Prepaid & Instant-Purchase Items
Some travel components — including flights, rail journeys, limited-availability tours or special event tickets — may require full payment at the time of booking, regardless of travel date. These requirements will be clearly communicated before confirmation.
Bookings Within 70 Days of Travel
For any booking made 70 days or less prior to travel commencement, full payment is required at the time of confirmation.
No services will be reserved or confirmed without full payment within this period.
By authorising Journeys Down Under to make bookings on your behalf, you acknowledge that our professional planning, coordination and service fees are incorporated within the total itinerary price.

7. Final Payment

For bookings confirmed more than 70 days prior to travel, the remaining balance must be paid no later than 70 days before travel commences, calculated in Australian Eastern Standard Time (AEST). Failure to pay by the due date may result in cancellation of itinerary components, with applicable cancellation charges applied.

8. Client Funds & Trust Account

Journeys Down Under maintains a dedicated client trust account, separate from operational accounts. Client funds (excluding deposits and flight payments) are held in trust until supplier payments are due or travel commences, whichever occurs first.

9. Cancellations

All cancellations must be submitted in writing.

After confirmation: Deposit is non-refundable. Supplier cancellation fees may apply.
70–21 days before travel: 55% of total itinerary value plus supplier fees
20–8 days before travel: 70% of total itinerary value plus supplier fees
7 days or less: 100% of total itinerary value

No refunds are provided for unused services once travel has commenced. We strongly recommend comprehensive travel insurance.

10. Changes & Amendments

Requests to amend an itinerary must be submitted in writing by the original booking contact. Changes are subject to availability and supplier terms and cannot be guaranteed, particularly close to departure. Where changes are possible, they may incur supplier charges and an administration fee of AUD $250 per person.

11. Supplier Changes & Force Majeure

In rare circumstances, itinerary components may need to be modified due to events beyond our control, including natural disasters, pandemics, weather conditions, government actions or supplier operational issues.
Where possible, a suitable alternative of comparable or higher standard will be offered.
Refunds, where applicable, will be issued less any unrecoverable costs, in accordance with supplier terms and applicable law.

12. Third-Party Services & Responsibility

All travel services are supplied by independent third-party providers. Journeys Down Under acts solely as an intermediary and is not responsible for the acts, omissions or failures of those suppliers.
Any claim relating to services provided must be pursued directly with the supplier. We will provide reasonable assistance where possible.

13. Limitation of Liability

To the maximum extent permitted by law, Journeys Down Under’s total liability arising from this agreement is limited to AUD $25,000.
We are not liable for indirect or consequential losses, including loss of enjoyment, loss of income, business interruption or emotional distress.

14. Australian Consumer Law

Nothing in these Terms excludes or limits rights or remedies available under Australian Consumer Law that cannot legally be excluded.
Where a statutory guarantee applies, our liability is limited (at our option) to resupplying the services or refunding the cost of having the services supplied again.

15. Passports, Visas & Entry Requirements

You are solely responsible for ensuring that all travellers hold valid passports, visas and entry permits for all destinations and transit points.
Failure to meet entry requirements is the responsibility of the traveller and any resulting costs or losses will not be borne by Journeys Down Under.

16. Flights

Flights are not included unless expressly stated.
Flights booked on your behalf are generally non-refundable and subject to airline conditions.

17. Insurance

Travel insurance is not included. It is your responsibility to ensure adequate coverage, including medical expenses, cancellation, interruption, personal liability and baggage loss.

18. Additional Activities

Journeys Down Under is not responsible for activities booked independently by travellers outside of the agreed itinerary.

19. Gift Vouchers

Gift vouchers are non-refundable, non-transferable and cannot be redeemed for cash.
If a refund is due for a booking paid partially with a voucher, the voucher amount will be returned as store credit.

20. Conduct, Health & Safety

Travellers are responsible for ensuring they are medically fit to participate in their itinerary.
Suppliers reserve the right to remove a traveller whose conduct, health or behaviour disrupts the experience or safety of others.

21. General

Journeys Down Under is committed to ethical, transparent and client-focused service.
If you have concerns about your experience, please contact us so we can assist.