Privacy Policy
1. Introduction
At Journeys Down Under, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services.
By accessing or using our website, you agree to the terms outlined in this policy.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Email address
- Phone number
- Travel preferences and booking details
Technical and usage information
Technical and usage information may be personal information when it identifies you or can reasonably be linked to you.
- IP address
- Browser type
- Device information
- Pages visited and time spent on our website
3. How We Use Your Information
We use your information to:
- Process tour enquiries and bookings
- Respond to your questions and requests
- Send confirmations and updates
- Improve our website and services
- Provide personalized travel recommendations
4. Sharing of Information
We do not sell or rent your personal information. However, we may share your data with:
- Travel partners and service providers (e.g., tour operators, hotels)
- Payment processing providers
- Legal authorities if required by law
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance user experience
- Remember user preferences
- Analyze website traffic
You can choose to disable cookies through your browser settings, but some features of the site may not function properly.
Optional ChatGPT ad measurement
With your permission, we use first-party cookies to connect a ChatGPT ad visit with your enquiry or booking for up to 30 days. We record the campaign, journey and travel direction, landing-page path, visit time, Book clicks, booking starts, successfully saved enquiries and confirmed booking payments. Country is recorded only when you provide it during an enquiry or booking. If you provide contact or booking details, authorised JDU staff can associate this activity with your record in our internal CRM, including to understand interest and unfinished bookings.
Attribution records are scheduled for deletion after 90 days. This feature does not store payment-card details, form contents, raw IP addresses or private booking links in its analytics records, and does not send conversion data to OpenAI. A short-lived pseudonymous counter helps prevent abuse.
You can decline this optional measurement and continue browsing, enquiring and booking. Use ‘Ad tracking preferences’ to change your choice or withdraw and remove the current attribution associated with that browser. Consent choices last up to 30 days. The feature also honours Global Privacy Control and Do Not Track signals. To request access to or removal of attribution linked to your customer record, contact us using the details in section 11. These choices relate to this optional measurement feature; they do not delete essential booking records.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
8. Your Rights
You have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.
9. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Updated 15 October 2026
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: enquiries@journeysdownunder.com
- Phone: 1800 299 495
- Website: https://www.journeysdownunder.com
